Why should I hire Beyond Expectations instead of any other company or individual?
Beyond Expectations Cleaning Professionals takes every possible precaution in hiring the most qualified trustworthy individuals available. All of Beyond Expectations Cleaning Professionals professionals are bonded and insured and covered by workers' compensation insurance.
This means you are not responsible for their medical bills if they are injured while cleaning your home. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes.
Should I do anything to prepare for cleaning services?
You can help us provide Beyond Expectations cleaning services by the following steps:
- You can contact us with any concerns or questions
- Check and repair any loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, etc
- If you pick up and tidy all rooms before we arrive, we can dedicate our time to cleaning rather than straightening up. This will be more cost effective and make for a more efficient work environment
- Place fresh linens on beds so we can remove the old ones and make beds according to clients standards
- Hanging picture frames and mirrors on sturdy wall hooks appropriate for weight of the item
- Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when moving furniture to clean underneath.
Do I need to sign a contract?
No. You may cancel service at any time. Beyond Expectations also reserves the right to cancel your service at any time.
Do team members speak English?
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. We ask our clients to call the office to relay any notes or requests.
We will then add these notes to your work order for your team to see. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home.
What hours do you clean and can I pick the day I would like?
Our office hours are Monday-Friday 8:00 a.m. to 5:00 p.m. We clean between the hours of 7:30 a.m. and 5:00 p.m. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon cleaning time. Due to the nature of the business and travel between clients’ homes, we have a 2 hour arrival window.
How many people do you send to my home?
Normally, teams of 2 cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off, we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, we will call you to inform you of the change.
How do you monitor quality?
Quality is our number one priority and we want you completely satisfied. After each cleaning we send out one question survey because it is extremely valuable for us to know how we are doing every time we are in your home. We are not happy unless you are 100% happy. Based on our client's response and their rating, our employees receive bonuses for their performance.
What type of training do your workers receive?
Our staff is professionally trained in proper cleaning techniques. We do one-on-one training of new hires until they have mastered our high cleaning standards. Our professionals are also trained in the following areas: use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, organizational and time management skills, knowledge of our company’s policies, communication skills, with the client, co-workers. We have monthly meetings with our staff to do continuing education on different areas of cleaning.
Do I need to be home?
Most of our customers are not home when we clean their homes. We keep detailed information about each client’s home cleaning or special instructions and information regarding pets, access, and alarm codes.
How will you get into my home?
82% of our clients leaves us a key to their home or a code to the garage. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of full cleaning.
Why do I have to have an initial cleaning?
We have noticed that having the first initial cleaning brings your home up to Beyond Expectations standards. It is a standard we promise to maintain. This process takes longer than a reoccurring clean as we first eliminate all of the "old soils" along with dust accumulation, baseboards and detailed vacuuming and dusting.
How often can you provide service?
Cleaning attendants at Beyond Expectations can provide daily, weekly, bi-weekly or monthly services depending on your cleaning needs. We also offer cleanings for special occasions as well as move-in/move-out cleaning services.
Do you always send the same crew?
It is very important to us to send the same crews to the same homes and we do our best to make that happen on a regular basis. However, like any work place, schedules change due to absences, resignations, etc. We will send a replacement team, if and when necessary in order to meet your schedule requirements. All of our teams are trained in the same cleaning system so that when another team must be used, it is transparent to our customers.
Is the team allowed to receive tips? If so, how much?
Tips are appreciated and handled between the client and the cleaning attendants. We have found it common for clients to tip at the end of each clean or make a larger tup at the end of the year. Leave whatever you feel comfortable with. Please make sure all money left as a tip is clearly noted as such with the employees name or noted to "The Team". We can also provide envelopes upon your request! You can also leave kind reviews on our Google My Business page or Facebook page, Search: Beyond Expectations Cleaning Professionals.
If I give you a key, how will it be protected?
All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor for the day of your cleaning. Only our top management staff has access to the safe.
What about pets?
Pets are not a problem. However, we do need to know if you have them and we would like to have the pet’s name. We love pets; however, our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them. We do not feed or clean up after your pets.
Is there anything I need to do before the cleaning?
Yes. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature.
If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.
What if my home cleaning falls on a Holiday?
We observe the following Holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If a routine cleaning falls on one of these Holidays, we will contact you in advance to arrange a make-up date. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
For the following Holidays we do offer services for an additional emergency service fee of $100.00.
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
What happens if I need to reschedule cleaning service?
You must call our office to reschedule and we suggest calling 72-hours before your regularly scheduled cleaning. We will do our best to accommodate your scheduling needs. If you cancel within a 24-hour period, there is a $50 fee.
If we show up for a scheduled appointment and cannot access your home for an reason, there will be a $100 lockout fee. If you are a reoccurring service and cancelled and appointment, the next cleaning will be billed accordingly.
Do I provide cleaning supplies and equipment?
No, Beyond Expectations comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because Beyond Expectations works with our clients needs, if requested and provided, we may clean with your preferred products depending on the disinfectants. Our products we bring into your home are certified and home approved solutions.
What does Beyond Expectations not clean?
Professional cleaning services from Beyond Expectations are designed to help keep your home fresh, clean and comfortable. So, we customize our house cleaning services to fit your homes unique needs and budget. To provide our high quality standard cleaning, there are a few things Beyond Expectations does not clean:
- Pick-up or removal of clutter
- Cleaning toys
- Moving Heavy Furniture
- Clean TV/Computer Screens
- Handle pet/human secretions
- Removal of animal traps (rodents, etc)
Am I liable for workers compensation, insurance or employment taxes?
Beyond Expectations offers a worry-free home cleaning service solution. This means, for any work related injuries, Beyond Expectations is fully responsible and liable for our workers, most independent cleaning services are not which makes home owners liable. We are fully insured, bonded and licensed for your protection and ours.
How will I pay for my cleaning service?
Payments are due the day of your scheduled household cleaning service. Most clients keep a credit card on file with us. You may also leave a check or cash on the kitchen counter the day of your scheduled service. If a late payment, additional daily fees will be added of $20 a day after 5 days.
What do you mean by "window of arrival"?
Once you have scheduled your cleaning, you will be given a time frame in which your assigned team will arrive at your home or apartment. Exactly when they arrive depends on traffic, weather and the conditions of other homes on the schedule. A two-hour window of arrival is typical.
Can I provide special instructions for my team?
We encourange your opinions! Special instructions will provide the best quality cleaning experience according to your wishes. However, it is important you communicate any special instructions directly to the office (912) 230-4990 so that we may place them in the permanent notes of your file. This makes your special instructions available for each team that may clean your home in the future as well as a reminder for normal attendants.
Is Beyond Expectations pet-friendly?
Yes!! We are certainly pet-friendly and believe it is ok to have pets in the home upon the time of services. If your pet is aggressive in any way, we ask you leave your pet crated or in a gated area to ensure the safety of our team. If you are not home during the time of your clean, we ask you call our office to make notes on how to handle your pets so the Team Leader is clear when entering your home. If your pet is ot the cleanest member of the family, please make sure you clean up after him.her prior to our arrival. Our team does not handle pet waste.